Questions We Get Asked All The Time.

Yes. We’re based on the Sunshine Coast and support businesses across the Coast, Sydney, Melbourne and Brisbane. You talk to Australian engineers, not an offshore ticketing queue.

It depends on your team, tools and what needs looking after. We’ll scope it plainly and tell you what’s included before you commit.

No hard-to-understand lock-ins. We’ll talk through the right support shape for your business and keep the terms clear.

Not at all. We work with growing businesses that need experienced help without hiring a full internal IT department.

Yes. We plan the move carefully, protect your data, and keep disruption to a minimum.

Usually a few weeks from planning to cutover, depending on your data and team size. We’ll give you a realistic timeline up front.

We move the history you need, check it, and show your team where everything lives before the old system is switched off.

A little practical training goes a long way. We teach the tools your people actually use, with short sessions and cheat sheets.

A Google Cloud Partner can help plan deployment, change management and the right mix of services for your business. We tailor recommendations to your needs and priorities.

A business plan adds tools such as custom business email, central administration and business-focused controls and support. The right plan depends on how your team works.

Google Workspace Gmail supports a custom business email address and administrator-managed accounts. Storage, security and support features depend on your plan and configuration.

Yes. A user can have additional email aliases, such as support@yourcompany, without needing a separate inbox. Google Workspace supports up to 30 aliases per user.

Yes. We can plan a migration from supported email systems and move the messages and data your team needs, with checks to reduce disruption.

Yes. Google Sheets can open and convert many common spreadsheet file types. Keep the original file until you’ve checked the converted version.

Sheets supports a broad range of spreadsheet functions, including many commonly used formulas for working with numbers, text and data.

Google Workspace includes security controls, but the level of protection depends on how accounts and sharing are configured. We can help review settings and improve them for your organisation.

Yes. Offline access is available for some Workspace apps when it’s enabled and configured in advance. We can show your team how to set it up.

Trial availability and eligibility can change. Contact us and we’ll confirm the current options for your account and help you choose a few useful tasks to test.

Absolutely. We work with businesses of different sizes, including small teams that want access to practical cloud tools and support without a large internal IT department.

Google Workspace can support organisations of many sizes. We’ll help match the services and administration approach to your team and requirements.

Google keeps the service running, but that is not the same as a recoverable business backup. We can add independent, immutable Workspace backup.

We isolate the problem, protect the clean data, and help you recover. Preparation makes a huge difference, so we plan before an incident.

It depends on the incident and what is already in place. We’ll agree recovery priorities and response steps before you need them.

Yes. Clear security habits, phishing awareness and sensible access controls are part of making the technology safe.

In most cases, yes. We plan the number porting carefully so customers can keep calling the number they know.

Yes. GoTo Connect can let staff use a work number on their mobile without giving out a personal number.

Calls can route to mobiles or other locations, so your team can keep answering even when the office cannot.

Support plans include clear response expectations. We prioritise the issue, keep you informed, and stay with it until it is sorted.

We prefer proactive support. Monitoring, patching, backup checks and planning help stop small problems becoming expensive ones.

Absolutely. We run practical Google Workspace, Gemini and security sessions on your own systems and real work.